Refund policy

Effective Date: July 15, 2026

At Rosemont, customer satisfaction is our priority. If for any reason your purchase does not meet your expectations, we're here to make the return process simple and straightforward.

Please review our refund and return policy below before submitting a return request.

1. 30-Day Returns

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return, items must:

Be unused, unworn, and in their original condition.
Include all original tags, packaging, and accessories.
Be accompanied by your order confirmation or order number.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for a refund unless they are confirmed to be defective.

2. Requesting a Return

To begin a return, please contact us at:

Email: info@rosemont-society.com

Please include:

Your order number
The reason for your return

Once your request has been approved, we will provide:

Return instructions
The appropriate return address
Any additional information required to complete your return

Please do not return any items without contacting us first, as unauthorized returns cannot be processed.

3. Return Shipping

If you received a defective, damaged, or incorrect item, we will cover the return shipping costs.
For returns due to sizing, preference, or change of mind, customers are responsible for the return shipping costs.

4. Refunds

After your return has been received and inspected:

You will receive an email confirming whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5–10 business days.
Depending on your financial institution, refunds may take additional time to appear in your account.

If your return does not meet our eligibility requirements, we will contact you to discuss the available options.